The Game doesn't start

Error - The Game can't be started:

The client update did not proceed correctly. You must reinstall the game. It is possible that the game client may conflict with your antivirus. We invite you to disable it while installing and updating the client.

Error - Nothing happens when the game is started:

Microsoft Visual C++ Redistribuable 2015 must be installed to start the game. If it is still not working, please contact the customer service via a ticket.